Privacy policy


15 FEBRUARY 2019

  SIMU is a company of the SOMFY group. As such, SIMU applies the policy described below.   At Somfy, we want to be and remain your partner of choice on your journey exploring and experiencing smart home solutions and related products or services. We value the trust you put in us and commit to being fully transparent about how we collect, use and protect your personal data. We recognize your need for reasonable control over your personal data, and we commit to implementing mechanisms, procedures and policies that ensure the confidentiality, integrity and security of your personal data throughout its life cycle.   Somfy Group appointed a Data Protection Officer (DPO) who will ensure that our activities are carried out in compliance with applicable laws.  
For questions regarding this Policy, to exercise your rights or to lodge a complaint with us, please contact our DPO (irrespective of which Somfy entity you have been in contact with):   Somfy Activités SA 50 avenue du Nouveau Monde 74300 Cluses, France +33 4 5096 7000  
      This privacy policy (“Policy”) informs you what to expect when we collect and use personal data, i.e.:
  1. Who is concerned by this Policy?
  2. Who is responsible?
  3. How do we collect your personal data and what personal data do we process?
  4. What do we do with your personal data?
  5. Who is receiving your personal data?
  6. How your personal data is protected?
  7. The data retention;
  8. International data transfers;
  9. Your rights;
  10. Changes to this Policy.
    We kindly ask you to carefully review our Policy and to acquaint yourself with its content.    
  1. Who is concerned by this Policy?
  This Policy applies to you when you use LiveIn2 mobile App.      
  1. Who is responsible?
  The use of LiveIn2 mobile app involves the processing of personal data by SIMU. In this context, SIMU is acting as data controller.    
  1. How do we collect personal data and what personal data do we process?
  Personal data refers to data that can be attributed to you personally.   We collect personal data directly from you (a), but also indirectly through other sources (b), for example when you browse Somfy websites, or subscribe to our feeds on social media.   Regardless of whether we collect your personal data directly or indirectly, we commit to only process personal data that is adequate, relevant and necessary to fulfil the purpose for which it was collected.  
  1. Data collected directly from you
  We collect and use personal data that you provide during your subscription and use of LiveIn2 services.   This includes:
  • your full name;
  • your contact details;
  • your time zone
  • the date of your subscription;
  • your email address and your Login;
  • your cloud ID;
  • your IP address;
  • your installation settings withcertain information collected from your controller device, including log files, device information,network information and mobile devices information, and depending on your chosen services, location with latitude and longitude.
  We also collect the information that you provide to us when completing contact forms orwhen you get in touch with our customer relations teams.   Data collected in such cases can include (in addition to the data referred to above):
  • the products or services that are of interest to you or your company;
  • your opinion and preferences about a product;
  • your communication preferences;
  • your feedback about our services.
  • your mobile telephone number;
  • any location data that you decide to share with us.
  1. Indirectly, through other sources
  We also collect information about you indirectly,   We may at times also collect information about you from third parties.  
  1. What do we do with your personal data?
  We collect and use your personal data where this is necessary to negotiate or perform a contract with you, e.g. to:
  • Provide services in line with our LiveIn2 contractual arrangement;
  • Manage and maintain our business relationship, including to create and maintain an account in our systems;
  • Deliver customer services, for example to address any queries you may have and record and share internally such queries to better answer them and improve our products or services and services in the future.
  You are free not to provide such personal data, but should be aware that failure to provide such data will prevent us from negotiating or executing the contract.   We also collect and use your personal data where this is in our legitimate interest, e.g. to:
  • Analyse your feedback and opinion about our products or services to always improve and further develop them;
  • Manage your inquiries when contacting us via the contact form on our website or when using one of our channels for raising complaints;
  • Create statistics to improve our products or services;
  • Send you marketing communications, newsletters and/or end-user surveys about our activities and products or services that may be of interest to you in the course of our business relationship.
  Also based on our legitimate interest, we may share your personal data with any affiliate of the Somfy Group, and also:
  • with third party service providers that support our operations in line with applicable data protection laws, including software providers, hosting or legal/tax consultancy services, transportation or credit card/banking services.
  • in connection or in the course of a merger, sale or acquisition of a business.
  We also collect and use your personal data with your consent. This includes data that you decide to provide when setting up an account with us, or in response to a specific request that you communicate to us, e.g. to:
  • Subscribe or upgrade to any of our services or that of our partners,
  • Activate your device,
  • Receive marketing communications or newsletters about our activities, products or services.
  Consenting to allowing us to process your data is such circumstances is optional. However, failure to provide that consent will in most cases prevent us from delivering parts or all of the services you subscribe to.   On occasions, we collect or process your data in line with legal or regulatory requirements.   We do not sell your personal data to third parties.    
  1. Who is receiving your personal data?
  We only share your personal data in line with this Policy, and therefore mainly with our employees across different departments and, possibly, other entities of the Somfy Group, only for the following purposes: customer management, central administration of customer and supplier relationships, and for the purpose of streamlining business operations. This sharing of personal data is carried out on the basis of Somfy Group’s legitimate interest to administer its contractual relations within the Somfy Group and maintain an effective business structure.   Where we share your personal data with third parties as outlined in this Policy (e.g. for shipments, financial transactions, software services), we ensure that such third party provides sufficient guarantees to implement appropriate technical and organizational measures to ensure compliance with applicable data protection laws.    
  1. How your personal data is protected?
  We put in place a series of technical and organisational measures to secure your personal data and to protect it from unlawful destruction, loss, alteration or access.   Our staff, agents and sub-contractors processing your personal data have signed a confidentiality agreement, or are otherwise bound to a duty of confidentiality, or are under an appropriate statutory obligation of confidentiality.   We impose strict security obligations also on any third-party service provider who handles your personal data in line with this Policy.    
  1. Data retention
  We retain your personal data for as long as it is necessary for each of the purposes outlined above.   We may however retain certain of your personal data for compliance with applicable laws and regulations (e.g. for tax and audit purposes) and in accordance with our internal data retention rules.   Where it is no longer required to retain data that can still identify you, we will either erase, anonymise or aggregate it so that you may no longer be identifiable as a single individual.    
  1. International data transfers
  We store and process your personal data mainly on servers located in the EU/EEA or Switzerland.   However, we operate as a global company and rely on international service providers to support our global solutions. Your personal data may be transferred to another country other than the one you reside in.    
  1. Your rights
  You can contact us through our DPO to exercise your rights over your personal data that we collect or use.   Your rights include your:  
  • Right to access and to correct. You have the right to receive confirmation on whether or not we process personal data concerning you, and in such cases you have the right to request a copy of the personal data we hold about you, and you can correct or complete personal data that we hold about you at any time by contacting us. You can help Somfy ensure that your contact information and preferences are accurate, complete and up to date by filling out an updated contact form on any of our websites, or by contacting our DPO at with your corrections or updates;
  • Right to object and to restrict. You have the right at any time to object to the use of your personal data by us for direct marketing purposes. Under certain circumstances, you can also restrict our use of your personal data, for example while we take steps to correct inaccurate data following your request;
  • Right to erasure. We delete your personal data on your request unless we need to retain your personal data to comply with applicable laws and regulations and in accordance with our data retention rules;
  • Right to control cookies and other technologies on our websites. When you first visit our websites, you are asked to consent to the use of cookies and other technologies. You can manage your choice at any time through your browser settings. You can configure your browser so that cookies are deleted from your hard drive, prevent the placement of new cookies or receive alerts so that no cookie can be placed without your express consent. You can also configure your browser so that cookies are no longer saved automatically. Please note, however, that a change in cookie settings will impact the way in which you can access our services and site that require cookies to be fully operational. Where your browser is configured in a way to reject all cookie types, you can no longer access the entirety of our services. The following links show you how to configure the cookie settings in your browser:
  • Right to withdraw consent. Where we process your personal data based on your consent, you can withdraw your consent at any time; this may mean, though, that it may not be possible to continue providing the service that you requested;
  • Right to receive and transmit: You have the right to receive the personal data relating to you and that you have provided to us, in a commonly used electronic format. You have the right to transmit that data to another controller (data portability);
  • Right to lodge a complaint. You can contact us if you believe that our use of your personal data is not aligned with applicable data protection laws. You also have the right to lodge a complaint with the data protection supervisory body in your country, or in the country where the Data Controller of your personal data is located.
  1. Changes to this Policy
  This date of this Policy is set out before the introductory paragraph above. We may modify this Policy at any time without notice, except if such modifications contain substantial changes that may affect individuals’ rights under applicable privacy and data protection laws, in which case you will be notified of such changes by a prominent notice at the beginning of this Policy.    

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